Other Views: Preventive Care — It Takes a Team

Key Insights

Many veterinary experts emphasize that Preventive Care of pet patients is most effective when there is a concerted team effort. When all the team believes in the importance of preventive care protocols and communicate this to clients, then clients are far more likely to get the message and buy-in to preventive recommendations. (In addition, they are more likely to perceive that the practice cares about, and is fully committed to, the health of their pets.)

The consensus view is patient health is improved with a consistent and ongoing communication with clients about the importance of preventive care. Face-to-face interactions with vets and the full vet team is the foundation. But, communication before, after and between visits is a critical way to reinforce this messaging and build client commitment.

Easier, More Effective Client Communication

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